Privacy policy

The controller and its contact information

Personal data processing controller: SIA "Ventilacijaunfiltri"

Our contact information for matters related to the processing of personal data: ventilacijaunfiltri@gmail.com

You can use this contact information to ask questions about the processing of personal data.

By using our online store services and purchasing goods, you agree to the processing and storage of your personal data.

SIA "Looksultra" (hereinafter referred to as "we", "us", "our") undertakes to process only such personal data as are necessary for the performance of our business activities, the fulfillment of regulatory requirements and contractual obligations, as well as for the protection of legitimate interests. We process your personal data in accordance with applicable data protection laws, including the European Union (EU) General Data Protection Regulation and other legal acts governing the processing and protection of personal data.

We have taken the necessary technical and organizational measures to ensure the security of personal data, which ensures the protection of your personal data from accidental disclosure, alteration or other unlawful data processing.

Purposes of processing personal data

In order to register you in our online store, thereby providing you with the opportunity to receive attractive promotions and services, as well as offer you other benefits and privileges, we process your first name, last name, phone number and e-mail.

In order to identify you as the buyer and recipient of the goods, issue an invoice, ensure delivery of the goods and fulfill other obligations arising from the concluded Agreement, we process your name, surname, telephone number, email address, residential address and billing information.

We process your name, surname and email address to send you transactional and administrative communications, such as confirmation of your registration or purchase, a reminder of an incomplete purchase, or further information about the delivery of a product.

In order to provide answers to your questions, by filling out the contact section of our website, by contacting our staff directly by phone or electronically, we process the personal data you voluntarily provide – name, surname, telephone number and e-mail address, as well as other information you provide. Your personal data will be used only to contact you and respond to your questions, comments or suggestions.

In order to control the quality of customer service, to organize the fulfillment of service contractual obligations and to ensure the placement of product orders by telephone, telephone conversations may be recorded. Conversation recordings are stored for no longer than 3 months, except in cases where they have been requested by law enforcement authorities or criminal offenses have been detected. This service is provided by a telecommunications service provider with whom we have concluded a cooperation agreement.

In order to send you advertising materials, discounts or other special offers based on your interests, to which you have given your consent, we process your name, surname, email address, phone number, purchase and website visit history information. You can opt out of receiving such messages at any time by using the automatic opt-out option offered in the email, changing the settings in your profile, deleting saved cookies, calling our information phone number +37129736419, or sending a request to stop communication to the email ventilacijaunfiltri@gmail.com

To consider your application for the purchase of goods on installments, we process:

• Name;
• Last name;
• Email address;
• The delivery address of the goods you purchased;
• Phone number.

In order to participate in lotteries and competitions for goods and services, we process your name, surname, e-mail and telephone number. By expressing your desire to participate in lotteries and competitions, you consent to the processing of your personal data.

Reminder about an incomplete purchase

Please note that we will send a technical support email within 10 hours of you completing your purchase in our online store. This is necessary to ensure that you did not encounter any technical issues during your purchase and to cancel your order.

Personal data retention period

We will store your personal data for as long as necessary to achieve the aforementioned processing purposes, unless longer storage is required or permitted by applicable law. If the data processing is based on your consent, the data will be processed as long as your consent is valid and has not been withdrawn.

In order to fulfill our obligations to you, we may transfer your personal data to cooperation partners, data processors who perform the necessary data processing on our behalf, for example, IT infrastructure developers and maintainers, marketing agencies, leasing companies, courier services, etc. These companies, in accordance with the law and our cooperation agreement, are required to protect your personal data and process it only in accordance with the purposes specified by us.

Upon request, we may transfer your personal data to state and law enforcement authorities in order to protect our legal interests, if necessary, by drafting, submitting and defending legal claims.

Place of processing of personal data

We primarily process your personal data within the EU/EEA and your personal data is not transferred to or processed in a country outside the EU/EEA, except when we process Personal Data through cookies. Read more about the cookies we use and how to change your settings here.

Your rights regarding the processing of personal data

You have the right, in accordance with the General Data Protection Regulation and the legislation of the Republic of Latvia:

1) access their personal data and receive information about their processing;

2) request correction of incorrect, inaccurate or incomplete personal data, or correct it yourself by logging into your profile;

3) delete your personal data (“be forgotten”), except in cases where the law requires us to retain the data;

4) withdraw previously given consent to data processing;

5) restrict the processing of your data - the right to request that we temporarily stop processing all of your personal data;

6) request a copy of your personal data in electronic format and the right to transfer this data to another controller (data portability);

7) contact the State Data Inspectorate.

We may make changes to this Privacy Policy at any time and without prior notice. Amendments will be effective upon posting on the website. You are responsible for periodically reviewing this Privacy Policy to ensure that you are aware of any changes.

The privacy policy was last modified on September 30, 2020.